Terms and Conditions (T&C)

Right to Cancel & Returns

We offer a voluntary 14-day return policy: you may cancel your order and return the goods within 14 days of delivery without giving any reason, subject to the conditions below.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel: You must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email).

• Post: Room 1102-3, 11/F Regent Center 88, Queens Road, Central, Hong Kong
• Email: info@melinishop.com

Effects of Cancellation: If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Reimbursement Timing: We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

Returning the Goods: You shall send back the goods to us at: 1240 Glade Gulch Road, Castle Rock, Colorado, 80104, USA, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

Cost of Return: You will have to bear the direct cost of returning the goods, unless otherwise stated.

Exceptions to the Right to Cancel:

The right to cancel does not apply to:

• Goods made to the consumer's specifications or clearly personalized.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., opened cosmetics, earrings).

Hygiene Products – Essential Oils & Cosmetics: Please note that our products (including essential oils and cosmetic products) are hygiene products supplied sealed for your health protection. Once the seal has been broken or the product has been opened after delivery, it can no longer be returned or refunded, except where the goods are faulty or not as described.

Privacy Policy

We process your personal data in accordance with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Colorado Privacy Act, where applicable. This section constitutes our full Privacy Policy.

1. Data Controller

Katama, Ltd, Room 1102-3, 11/F Regent Center 88, Queens Road, Central, Hong Kong. Email: info@melinishop.com

2. Data We Collect

• Account & order data: name, email address, postal address, phone number, and order history, provided directly by you during checkout.
• Payment data: payment card details are processed exclusively by Stripe, Inc. and are never stored on our servers.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via server logs and analytics.
• Session recording data: with your consent, we record anonymized replays of your interactions with the website (such as mouse movements, clicks, scrolling, and pages viewed) to understand how visitors use the site and improve usability. These recordings exclude sensitive fields such as passwords and payment card details, which are automatically masked.
• Google user data: If you sign in with Google, we receive your Google account email address and public profile name (first and last name) via OAuth 2.0. We do not request access to Gmail, Google Drive, Google Calendar, or any other Google service data.

3. How We Use Your Data

• To process and fulfill orders and send order confirmations and shipping updates.
• To create and manage your account when you choose to register.
• To respond to inquiries and provide customer support.
• To improve and secure our website, including analyzing anonymized session recordings (where you have consented) to identify usability issues and enhance the user experience.
• Google user data specifically: Your Google email address is used solely to identify your account and send order-related communications. Your Google profile name is used to personalize the account interface. We do not use Google user data for advertising, profiling, or any purpose beyond account authentication and order management.

4. Data Sharing

We share your data only where necessary:

• Stripe, Inc. – payment processing.
• USPS / UPS – shipping and delivery (name and address only).
• Resend / email service providers – transactional email delivery.
• Hostinger – website hosting.
• Session recording / analytics provider – to capture and replay anonymized session recordings that help us analyze and improve website usability.
• We do not sell, rent, or share your personal data, including Google user data, with any third party for marketing or advertising purposes.

5. Data Storage & Protection

Your data is stored on secure servers located in the United States or the European Economic Area (EEA). We implement appropriate technical and organizational measures (encryption in transit via TLS, access controls, regular security reviews) to protect your personal data against unauthorized access, loss, or disclosure. Google user data is stored using the same security standards as all other user account data.

6. Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Order records: retained for 7 years for legal and tax compliance purposes.
• Account data (including Google sign-in data): retained until you delete your account or request deletion.
• Technical / analytics logs: retained for up to 12 months.

To request deletion of your personal data (including any Google user data held by us), please email info@melinishop.com with the subject line "Data Deletion Request". We will process your request within 30 days.

7. Your Rights

Depending on your state of residence, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@melinishop.com. You may also file a complaint with the Federal Trade Commission at ftc.gov or with your state Attorney General's office.

8. Cookies

We use strictly necessary cookies to operate the website (e.g., shopping cart session) and, with your consent, analytical cookies and session recording technologies to understand how visitors use the site. You can manage your cookie preferences at any time via the cookie settings banner on the website, and you may withdraw your consent to session recording at any time.

9. Google API Services

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop, improve, or train generalized AI or ML models.